Apple publishes support information, including Apple software updates and the Apple Tech Info Library to the following commercial online services and Internet sites. Additionally, Apple provides Ask Apple, USA, online technical support exclusively for USA customers using the eWorld online service.

eWorld

The Apple Technical Support area (formerly Quick Answers) in the Apple Customer Center includes:

• How Do I Use This Area? - A roadmap for the entire Apple Technical Support area, including directions to information and assistance.
• Apple Tech Info Library - Apple's official technical support database. (eWorld shortcut is: til)
• USA Apple Software Updates and International SW Updates - Software libraries that contain all currently available Apple Software Updates files. Click on the Info button inside the icon(s) for complete listings of software currently available.
• Tips and Tools - A file library containing all versions of the "Information Alley", Apple's biweekly electronic support newsmagazine, AppleFax product support articles and helper applications.
• Ask Apple, USA - Takes you to the Ask Apple, USA online technical support area, with next business day response for questions on Apple products for any USA customer.
• Ask Apple, Canada - Takes you to the Ask Apple, Canada online technical support area, with next business day response for questions on Apple products for any Canadian customer.
• Ask Apple, Europe - Takes you to the Ask Apple, Europe online technical support area, with next business day response for questions on Apple products for any European customer.
• Ask Apple, Australia - Takes you to the Ask Apple, Australia online technical support area, with next business day response for questions on Apple products for any Australian customer.

The eWorld shortcut to the Apple Technical Support area is: support

The Sysop Address is: cmccabe

AppleLink

The Support Area features:

• Apple Tech Info Library - Apple's official technical support database.
• News & Support Guide board - The latest Apple support information, including The "Information Alley".
• Support Discussions board - Discussion board for AppleLink subscribers.
• The Apple SW Updates board - Found in the Software Sampler folder, which resides in the AppleLink Services window.

CompuServe

There are five areas maintained by Apple on CompuServe, each with a different "GO" word (shortcut):

• Apple Support Forum (go aplsup) - Apple Information and USA Apple software updates are posted here.
• Apple Tech Info Library (go apltil) - Apple's official technical support database.
• Apple Most Popular Files (go aplnew) - The most popular Apple software updates.
• Apple Support Forum (go aplww) - Apple Worldwide (localized) Apple software updates are posted here.
• Apple Feedback Area (go aplfbk) - A questionnaire for subscribers on the Apple areas on CompuServe.

Sysop Address: 74431,1472

The Internet-Apple Support & Information Web

The Apple Support & Information Web provides a wide range of services. Our URLs (universal resource locator) are: http://www.info.apple.com (IP address is: 204.96.16.2) <Sysop Address: pgregg@apple.com as well as http://www.support.apple.com.

• Apple Tech Info Library (via WAIS)
• Apple Software Updates posted to ftp.info.apple.com, IP number: 204.96.16.4. (our file transfer protocol site) (Apple Software Updates are also posted to: ftp.support.apple.com, The IP number is: 130.43.6.3 and the path is /pub/Apple SW Updates)
• Apple Support Information, including The Information Alley
• Apple Related Web Pages, including Apple's Developer Support, Higher Education, Apple K-12 Education and Macintosh OS web pages.
• Apple Mailing Lists - automatically receive e-mail notification of Information Alley, Apple Press Releases, Apple Software Updates and New Apple Hardware.

The Internet-Home Gopher Server: gopher.info.apple.com

Apple information is posted in two areas on the Home Gopher Server:

• The Apple Tech Info Library is found in the path: Home Gopher Server->Computer Information->Apple Tech Info Library
• The Apple Support Area holds Apple information and Apple software updates, and is found in the path: Apple Computer Higher Education gopher server->Apple Support Area. - Sysop Address: sonia@eworld.com

Internet: ftp.support.apple.com

This is a File Transfer Protocol (ftp) server with all of the latest Apple software updates.

• Host name: ftp.support.apple.com. The IP number is: 130.43.6.3. Path is /pub/apple_sw_updates
• You can also download Apple software updates via our Worldwide Web server, www.support.apple.com. Our web site allows you an easy way to download Apple software updates from ftp.support.apple.com or ftp.info.apple.com.
• A listing of the files posted to Apple Software Updates in the last 14 days is also available.The URL for this listing is: http://www.support.apple.com/pub/NEWFILES.html
• The URL for our web site is: http://www.support.apple.com. The IP number for the Web site is: 130.43.6.3

America Online ftp (file transfer protocol) gateway:

You can log onto our ftp.info.apple.com server via the America Online ftp gateway. You'll need an America Online account. Once online, follow these steps:

• Use the keyword: ftp to take you to the ftp area.
• Click on the FTP button (Disk with sunglasses icon)
• In the favorite sites list, double-click on "ftp.info.apple.com"
• A dialog box will appear with the ftp.info.apple.com welcome screen. Click the OK button.
• Double-click the Apple.Support.Area folder to open it. Please note that each time you open a folder, a new Macintosh window opens.

(You can use the AOL and eWorld Web Browsers to go either the www.info.apple.com or www.support.apple.com web sites.)