Apple Video Player: Remote Control Does Not Work

TECHINFO-0019739

TOPIC

I have a Macintosh Performa 638CD, and I just installed System 7.5 Update 2.0. However, since doing so I can no longer use the remote control which was included with my computer. It worked fine before I installed the update. What is causing this?

DISCUSSION

Apple has duplicated this issue, but it appears to occur only when using the Apple Video Player; the remote control works fine when using other applications, such as adjusting the volume for the CD-ROM drive. Apple has resolved this issue with System 7.5.5 Update, which is available on the online services.

If you have not yet installed System 7.5.5 Update, this issue can be temporarily resolved by deleting the Apple Video Player Prefs file, which is in the Preferences folder within the System Folder. However, once you use the remote control with the Apple Video Player again, the issue will return. So, the best solution is to not use the remote control in Apple Video Player until you install System 7.5.5 Update.

The following computers have a built-in infared sensor which allow them to be controlled remotely and may be affected by this issue:

• The Macintosh 630CD family: Macintosh LC 630, Quadra 630, Performa 630, Performa 631, Performa 635, Performa 636, Performa 637, Performa 638, and Performa 640.

• The Macintosh 5200CD family: Macintosh 5200/75 LC, Performa 5200, Performa 5210, Performa 5215, and Performa 5220.

• The Macintosh 6200CD family: Performa 6200, Performa 6214, Performa 6216, Performa 6218, Performa 6220, and Performa 6230.

• The Macintosh Performa 5300CD, Power Macintosh 5260/100 and Power Macintosh 5300/100 LC

• The Macintosh Performa 6300CD series: Performa 6300 and 6290

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