System 7.5.3: Out of Memory Error After Fax

TOPIC

I get out of memory errors after sending a fax on my Performa 6320. If I try to run any program after Faxing or during Faxing the out of memory error occurs. If I force quit the Finder after Faxing I do not get out of memory errors, but I do not think this is a solution because I again get out of memory errors the next time I send a fax. I tried to clean install software, but this did not resolve the issue. What is wrong, and what can I do to resolve this?

DISCUSSION

After testing we believe the issue results from an interaction between System 7.5 Update 2.0 (System 7.5.3) and the Global Fax software. If System 7.5 Update 2.0 or System 7.5.3 Revision 2 is installed, out of memory errors occurred after Faxing from the Finder, in other words choose Fax Window from the File menu. Testing shows this issue on the following: Apple Power Macintosh 5200/75 LC and 5300/100 LC, and Macintosh Performa 5200, 5215, 5300, 6200, 6205, 6214, 6216, 6218, 6220, 6230, 6290 and 6300.

Faxing from within an application seemed to work properly in all cases. We tested Global Fax 2.5.4P with a TelePort Gold IIv modem, and Global Fax 2.5.5P and 2.5.6P with a TelePort Platinum V modem.

As you point out, a simple workaround is to force quit the Finder. Of course, restarting the system would also work.

Global Village is aware of the problem and will fix it in a future release. The schedule for the next release of Global Fax software is not known at this time.

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