Color LaserWriter 12/600: Error 0x3e7750 with AppleShare

TOPIC

When trying to capture a Color LaserWriter 12/600 PS printer with our AppleShare Print Server (v3.x or 4.x), the printer restarts and prints a page with the error, "Printer restarted due to error at address 0x3e7550." The printer was working fine with a LocalTalk connection.

We had the logic board removed and let it sit for 10 minutes. We then had the logic board reseated and restored the defaults by using the printer utility. This worked and the printer is now functioning, but is there another way to fix this?

DISCUSSION

Apple has found that if TCP/IP is turned off on the Color LaserWriter 12/600 PS with the Apple Printer Utility, this error will occur once the printer is captured by an AppleShare Print Server. You may also see one of the following errors: *x3EA5B* or *x3E9428. You should turn TCP/IP on. The TCP/IP setting can be found under:

Apple Printer Utility
  Communication Configuration
     Port Configuration
       Ethernet Port

This explains why your workaround, of removing the logic board and letting it sit for 10 minutes resolves this issue. Basically, the board is reset to its default settings, where TCP/IP is on.

This issue has been reported, and Apple Engineering is investigating it. We have no known information as to when a fix will be available.

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