QuickTake 200: Problems Installing Adobe Software

TECHINFO-0021129

TOPIC

On the initial CD-ROM discs containing Adobe PhotoDeluxe and Adobe PageMill 2.0, there was a problem with the serial number printed on the CD jacket for PhotoDeluxe. There are also problems installing the software. This article contains the workarounds for the problems.

DISCUSSION

Adobe PhotoDeluxe Serial Number Issue

The serial number printed on the CD-ROM jacket is incorrect.

If the printed the serial number begins with HEWxxxxxxxxxxx-xxx

The correct serial number is: HFWxxxxxxxxxxx-xxx (Note the second character is different)

Installation Problems with Adobe PageMill & PhotoDeluxe

When customers try launching either the Adobe PageMill installer or Adobe PhotoDeluxe installer icons at the root level, they will hear a beep once and the installer will not open. The workaround is listed below.

A

dobe PageMill

Step 1

Open the Adobe PageMill 2.0 folder

Step 2

Open the Adobe PageMill 2.0 folder

Step 3

Open the Disk 1 folder

Step 4

Launch the Install Adobe PageMill icon.

Adobe PhotoDeluxe

Step 1

Open the Adobe PhotoDeluxe folder

Step 2

Open the Install Adobe PhotoDeluxe folder

Step 3

Open the Install-Disk 1 folder

Step 4

Launch the Adobe PhotoDeluxe Installer icon.

Adobe's technical support staff has been informed of the workarounds and Apple is currently replacing the CD-ROM discs, so customers get a working CD-ROM Disc out of the box.

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