You may get an error message that says "An error occurred opening the sound recording driver; an unexpected error has occurred (-17)" when you try to open the Megaphone telephony application. Megaphone quits and goes back to the Finder. This article describes how to correct this situation.

Cypress Technologies, the makers of Megaphone, recommend the following to fix this issue caused by one or more corrupted files:

Step 1

Open the System Folder on your hard drive.
If you have a Performa computer go to Step 2, if you have any other Macintosh computer, go to Step 3:

Step 2

Open the Preferences folder. Drag the TelePort Gold Tool preferences to the Trash. Close the Preferences folder.

Step 3

Open the Preferences folder in your System Folder. Drag Sound Preferences to the Trash. Close the Preferences folder.

Step 4

Open the Cypress folder in your System Folder. Open the Megaphone folder and drag Megaphone Prefs to the Trash.

Step 5

Move Voice Mail Sounds out of the Megaphone folder. Voice Mail Sounds contains previously recorded calls. You can trash the file but if you want to keep your recorded inbound calls, you should move this file out of your System Folder completely and store it some place else on your hard drive.

Step 6

Choose Restart from the Special menu. When the computer has restarted Megaphone is ready to use.

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